Ordering & Shipping Questions:
Ordering & Shipping
How do I order ACTIVE IM?
ACTIVE IM can be ordered online through our secure server. Simply click on the product, insert the quantity, add it to your Shopping Cart and follow the checkout instructions.
Can I find ACTIVE IM in retail stores?
While our primary method of delivering a quality product to our customers is through our online website, we continue to explore regional and national retail partnerships to better meet the demand for ACTIVE IM. We invite you to contact our customer service line at 619-500-3121 to inquire about our affiliated independent contractors.
How long does it take to receive my order?
Product will ship within 48 hours by Federal Express (FedEx), United States Postal Service (USPS), UPS (United Parcel Service) or SurePost® (UPS affiliate) from our distribution center in Phoenix, AZ. All shipments are made via Standard Ground deliveries.
Can you ship product to a P.O. Box?
Yes, shipments can be made to P.O. Boxes via USPS or SurePost® ONLY.
Which credit cards do you accept?
We currently accept Visa, MasterCard, Discover and American Express.
What company name will appear on my credit card statement?
Will my personal information and credit card number be stored when I order online?
For billing and shipping purposes, your personal information such as name and address for billing and shipping will be stored. Following your transaction, credit card information is purged from our system.
How can I be sure that my information is safe and secure?
Your order is processed using our 128-bit security encryption, which is one of most secure encryption methods used in most modern encryption algorithms and technologies.
What is your return policy?
If, after following our daily serving recommendations, you find you are not 100% satisfied with your results, simply obtain a Return Merchandise Authorization (RMA) number by emailing our Customer Service Department (CSD) at firstname.lastname@example.org. Our Customer Service Department will provide you with return shipping instructions. To qualify for a refund, we must receive the unused portion of your product in its original container, within 30 days of your original order shipment.
What makes ACTIVE IM the premier dietary supplement for healthy anti-inflammation response and healthy joint support?
ACTIVE IM, created through collaborative efforts of a certified functional medicine pharmacist, renowned chemist and athletes, is designed to offer a healthy anti-inflammation response and a healthy support for joints. Our powerful proprietary formula contains a blend of MSM, Glucosamine, Chondroitin, Boswellia, Ginger, Turmeric, proteolytic digestive enzymes and L-Glutamine along with minerals and vitamins. Developed in an effervescent powdered formula, ACTIVE IM is rapidly absorbed and assimilated into the body for expedited results. *
ACTIVE IM is manufactured in a state-of-the-art NSF GMP Registered for Sport Facility and has been formulated under the strictest standards for product purity.
To confirm and validate our commitment to producing a premium healthy anti-inflammation response and a healthy joint support product, we have gained certification for ACTIVE IM in the NSF® Certified for Sport® program. To achieve this certification, each batch of ACTIVE IM undergoes an NSF International banned substance screening process, label claim verification and toxicology studies. The NSF® Certified for Sport® screens for more than 240+ substances deemed impermissible by WADA and the World Anti-Doping Agency. Adherence to this standard ensures that NSF member organizations such as; Major League Baseball (MLB), Major League Baseball Players Association (MLBPA), National Football League (NFL), National Football League Players Association (NFLPA), National Hockey League (NHL), Professional Golf Association (PGA), Ladies Professional Golf Association (LPGA) as well as the New York Police Department (NYPD) are obtaining a product free of banned substances.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.