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Frequently Asked Questions
Ordering & Shipping Questions:

Product Questions:


 





Ordering & Shipping


How do I order AVIDACO products?
AVIDACO products can be ordered online through our secure server. Simply click on the product you are interested in, insert the quantity, add it to your Shopping Cart and follow the check out instructions. See product packaging configurations below:

  • ACTIVE+ PRO
    1 Container = 30 servings.
  • ACTIVE IM
    1 Pack* = 5 servings (*Introductory offer and available while supplies last)
    6 Packs = 30 servings (6 x 5 pack)
All orders must be in multiples of 6 (30 servings) as we only ship in 30 serving sized increments. *With the exception of our introductory offer of 1 pack while supplies last.

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Can I find AVIDACO products in retail stores?  
While our primary method of delivering quality products to our customers is through our online website, we continue to explore regional and national retail partnerships to better meet the demand for our products. We invite you to contact our customer service line at 619-500-3121 to inquire about our affiliated independent contractors.


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How long does it take to receive my order?  
Our products will ship within 48 hours by Federal Express (FedEx) or United States Postal Service (USPS). All shipments are made via Standard Ground deliveries. Rates and delivery methods can be viewed in your shopping cart.

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Can you ship product to a P.O. Box?

Yes, shipments can be made to P.O. Boxes via USPS ONLY.

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Which credit cards do you accept?
 
We currently accept Visa, MasterCard, Discover and American Express.


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What company name will appear on my credit card statement?

AVIDACO, LLC

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Will my personal information and credit card number be stored when I order online?
 
For billing and shipping purposes, your personal information such as name and address for billing and shipping will be stored. Following your transaction, credit card information is purged from our system.

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How can I be sure that my information is safe and secure?
Your order is processed using our 128-bit security encryption, which is one of most secure encryption methods used in most modern encryption algorithms and technologies. 128-bit encryption is considered to be logically unbreakable.

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What is your return policy?*
If after following our daily serving recommendations, you find you are not 100% satisfied with your results, simply obtain a Return Merchandise Authorization (RMA) number by emailing our Customer Service Department (CSD) at customerservice@avidaco.com. Our Customer Service Department will provide you with return shipping instructions. To qualify for a refund, we must receive the unused portion of your product in its original container, within 30 days of your original order shipment.

* There is no refund available for ACTIVE IM in the introductory 1 pack offer.


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Product Questions

What makes ACTIVE+ PRO different from other joint health care dietary supplements?
ACTIVE+ PRO has been designed by a renowned chemist and manufactured in a state-of-the-art NSF GMP Registered for Sport facility under the strictest standards for product purity.

Our proprietary blended product contains substantial amounts of MSM, shell-fish free glucosamine and chondroitin to provide excellent support for joint health and resiliency, range of motion and mobility. We've added adequate calcium, vitamin D and manganese, which along with physical activity, may reduce risk of osteoporosis in later life.*

Additionally, we have included a proprietary blend of systemic proteolytic enzymes along with L-glutamine. The additions of these well-studied enzymes play an important role in nutrient absorption and digestion. Digestive benefits specifically related to the breakdown and assimilation of proteins, are properties of these enzymes. The addition of L-glutamine, the most abundant amino acid in the muscle cells, provides support for healthy muscle recovery following the physical exertion that is common amongst athletes and active individuals.*

ACTIVE+ PRO is an effervescent powdered formula while most other leading brands are in tablet or capsule form. ACTIVE+ PRO contains no waxes or binders, which may decrease nutrient assimilation.*

To confirm and validate our commitment to producing a premium joint health support product we have gained certification for ACTIVE+ PRO in the NSF® Certified for Sport® program. To achieve this certification, each batch of ACTIVE+ PRO undergoes an NSF International banned substance screening process, label claim verification and toxicology studies. The NSF® Certified for Sport® screens for more than 240+ substances deemed impermissible by WADA and the World Anti-Doping Agency. Adherence to this standard ensures that NSF member organizations such as; Major League Baseball (MLB), Major League Baseball Players Association (MLBPA), National Football League (NFL), National Football League Players Association (NFLPA), National Hockey League (NHL), Professional Golf Association (PGA), Ladies Professional Golf Association (LPGA) as well as the New York Police Department (NYPD) are obtaining a product free of banned substances.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.


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What makes ACTIVE IM the premier dietary supplement for healthy anti-inflammation response support?
ACTIVE IM, created through collaborative efforts of a certified functional medicine pharmacist, renowned chemist and athletes, is designed to offer a potent blend of ingredients to support healthy anti-inflammation response, digestive support and muscle recovery. Our powerful proprietary formula contains a blend of MSM, Boswellia, Ginger and Turmeric along with minerals, vitamins, proteolytic digestive enzymes and L-glutamine. Developed in an effervescent powdered formula, ACTIVE IM is rapidly absorbed and assimilated into the body for expedited results.*

ACTIVE IM is manufactured in a state-of-the-art NSF GMP Registered for Sport Facility and has been formulated under the strictest standards for product purity.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.


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How fast will AVIDACO products
work for me? 
Results vary depending on your body and activity levels. However, you may begin to notice a benefit from taking the products within the first week of continuous use.


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How long should I take AVIDACO products?  
Best results are realized with at least 90 days of continuous daily use.


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How do I prepare AVIDACO products and how much do I take?
ACTIVE+ PRO and ACTIVE IM are designed as easy-to-mix powders. For best results: use the label recommended serving size of 1 scoop (ACTIVE+ PRO) or 1 tablespoon (ACTIVE IM) to a minimum of 8 fl. oz. of water or juice daily and mix well. An additional serving may be consumed for those desiring to increase their intake or when undergoing strenuous physical activity. Best when consumed prior to eating, first thing in the morning or on any empty stomach. Food consumption may follow immediately. Use only as directed. Avoid rapid shaking of the mixture with a closed lid as the product's effervescent properties may create rapid expansion (similar to what happens after shaking a soda pop).


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Could AVIDACO products create a problem with my other medications?  
If you have any questions about their suitability for your use, especially if you are pregnant, nursing, taking medications, or if you have a history of heart disease, liver disease, kidney disease, diabetes, or any other medical condition we suggest consulting with your doctor or healthcare practitioner before using any of our products.


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What is the shelf life for AVIDACO products?
Our products have a shelf life of three years when stored at room temperature and resealed after each daily use. A slight change in color may occur naturally as a result of exposure to light. Moisture in containers may cause formulas to have a clumping effect, however this will not reduce its efficacy.

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What, if any, side effects may be associated to AVIDACO products?  
Your overall health is our primary concern. We have taken every reasonable precaution to insure that our products meet the highest quality of safety. It is possible that a change in the supplementation to your existing diet may cause temporary gastrointestinal symptoms, such as diarrhea. If you experience any unusual problems, discontinue use immediately and talk to your doctor. It is recommended that before you begin consuming any product, consult with your doctor or medical provider if you are pregnant, nursing or have any pre-existing medical concerns, including but not limited to diabetes or heart conditions.


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Are AVIDACO products approved by the FDA?
No. The Food and Drug Administration does not pre-approve dietary supplements. Instead, Federal law requires this statement in connection with any claims made on a dietary supplement: “This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.”

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